Fair Housing for Maintenance

When "Service" Goes Too Far: A Crash Course In Fair Housing Service Discrimination

 Program Description:

Service teams often interact directly with customers, sometimes alone inside apartment homes. Understanding the laws and liabilities of these interactions is crucial for every service provider. Join Katie Rigsby in this essential crash course, where she delves into five critical areas of service discrimination. You will gain valuable insights and practical strategies to prevent Fair Housing complaints related to service requests and customer interactions, resident requests for reasonable modifications, sexual harassment, and design and construction. Attend this session and leave equipped with the knowledge and skills to navigate complex service scenarios while upholding Fair Housing standards.

 Key Takeaways:

• Understand the risks of being "too friendly" or abusing your "power."
• Increase awareness of situations where you might inadvertently discriminate.
• Learn best practices for handling requests for reasonable modifications.
• Enhance your understanding of design and construction requirements and the maintenance team's role in ensuring compliance.